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These terms set out how your asay777 account works — what we commit to, what you agree to, and how we handle disputes or changes. Access and eligibility depend on your local law and the regions we currently serve, so read through before you open or continue using your account.
By creating or continuing to use an account on this platform, you confirm that you have read and accepted these terms in full. We may update them when our services change — for example, when we add or adjust payment rails like Nagad, Upay, or Bank Transfer, or when we change how account wallets are managed. When that happens, we will post the revised terms and note the effective date at the top of this page. Continued use of your account after that date means you accept the updated version. These terms apply to all activity on the platform: deposits, withdrawals, game sessions, and any communication with our support team. They do not override the laws of your jurisdiction. If any part of these terms conflicts with applicable local law in Bangladesh or another eligible region, the local law takes precedence for residents of that region. We aim to keep this document plain and readable. If something is unclear, reach out through the support routes listed on this page before taking any action on your account. We will clarify in writing.
Nagad transactions are subject to the wallet limits and verification steps shown in your account deposit screen. These terms govern how disputes on Nagad transfers are handled.
Upay payments follow the same account-level terms. Any failed or pending Upay transfer should be reported through the support route on this page.
Bank Transfer conditions, including processing steps and any applicable hold periods, are shown in your account transaction history. These terms apply to all bank-linked activity.
Not every part of your experience on this platform falls under the same set of rules. This section draws the boundary clearly so you know where these terms apply and where a separate policy or a third-party agreement takes over.
These terms fully govern how you open, maintain, and close your account, including identity verification steps and login security. Account suspension or closure decisions are made under this policy.
Deposits and withdrawals made through Nagad, Upay, or Bank Transfer are covered here. The terms set out how errors, reversals, and disputes on those transactions are handled between you and us.
Game content from studios available in the lobby — including titles from and — is subject to each provider's own game rules. Our terms cover your access to that content, not the game mechanics themselves.
Payment processors, mobile wallet providers, and any external service you connect to your account operate under their own terms. We are not responsible for their policies, fees, or service interruptions.
These terms are not one-sided. You have clear, practical rights you can act on at any time. You can request a copy of the transaction records tied to your account — deposits, withdrawals, and session history — by contacting support through the routes listed on this page. If any personal detail on your account is incorrect, you can update it directly in the account settings section; for details that require identity re-verification, our support team will walk you through the steps shown there. If you believe a term has been applied incorrectly to your account, you can raise a formal question in writing and we will respond with a clear explanation. You also have the right to request account closure at any time. We will process that request and confirm the outcome in writing. None of these rights require you to justify yourself — they are part of the standard account relationship.
Request a full export of your account transaction history at any time. Contact support in writing and we will provide the records within a reasonable period.
Update your name, contact details, or payment method information in account settings. Changes that affect verification will require the steps shown in your account.
If a term has been applied to your account in a way you do not understand, submit a written question through support. We will respond with a specific explanation, not a generic reply.
You may close your account at any time by contacting support. We will confirm closure in writing and advise on any pending balance or transaction that needs to be resolved first.
If you have a question about how these terms apply to your account, or if you need to raise a dispute, use the contact routes below. We do not publish response time commitments here — use the route that matches your question type and we will follow up in writing.
Open the chat widget from any page on the site to ask a terms or account question directly. Available for logged-in account holders.
Send a written query about these terms or a transaction dispute to our support address shown in the account help section. Keep a copy of your message for your records.
The help section inside your account lists common policy questions and the steps to follow for account changes, transaction queries, and closure requests.
We want you to know exactly how we manage the obligations these terms create on our side — from how we store account data to how you can ask us to change something.
We hold only the account and transaction data needed to operate your account and meet our obligations. We do not sell your data to third parties. You can request a summary of what we hold by contacting support.
We use session cookies to keep your account logged in and to remember your preferences. You can manage cookie settings in your browser. Disabling certain cookies may affect how your account functions.
Your account is protected by the login credentials you set. We will never ask for your password by email or chat. If you suspect unauthorised access, use the account security section to change your credentials immediately.
To request a correction to your account data or to ask us to delete information we no longer need, contact support in writing. We will confirm the action taken and the timeline in our reply.
These are the questions we hear most often about how our terms work. If yours is not here, contact support through the routes listed above.
Yes. All deposits and withdrawals made through Nagad, Upay, or Bank Transfer are covered by these terms. If a transaction is disputed or fails, the process for raising that with us is set out in the policy details section above.
We post the revised terms on this page with an updated effective date at the top. If you continue using your account after that date, you are accepting the new version. We recommend checking this page whenever you see a notice in your account.
Access depends on your local law and the regions we currently serve. These terms apply to eligible regions only. If you are unsure whether your location is covered, check the eligibility information in your account or contact support before making any transactions.
When you request account closure, we will advise you on any pending balance or open transaction before we process it. We will not close an account with an unresolved balance without first confirming the outcome with you in writing.
Go to account settings to update contact information or payment details. If the change requires identity re-verification — for example, a name correction — our support team will send you the steps to follow. We do not make those changes without verification.
Submit a written question through live chat or email support. Describe the specific term and the action you are questioning. We will respond with a clear, specific explanation — not a template reply — and tell you what options are available to you.